SUDZAR

Terms and Conditions

INTRODUCTION

Greetings from Sudzar, referred to as 'we,' 'us,' or 'Sudzar.' As an online wholesale marketplace, these terms and conditions govern your access and usage of Sudzar, including its sub-domains, sites, mobile app, services, and tools collectively referred to as the 'Site.' By engaging with the Site, you acknowledge and accept these terms and conditions, constituting the 'User Agreement.' Your use of the Site signifies your agreement to comply with these terms, and this User Agreement becomes effective immediately. If you disagree with these terms, kindly refrain from accessing, registering, or using the Site. Sudzar is owned and operated by Sudzar, a company incorporated under [Relevant Jurisdiction's Business Laws].

YOUR ACCOUNT

In order to access specific services provided by our platform, you may be required to create an account or furnish personal information for account creation. We reserve the right, at our sole discretion, to invalidate usernames and/or passwords without prior notice, and we shall not be held liable for any resulting losses. Maintaining the confidentiality of your user identification, password, and account details is your responsibility. You agree to securely manage your account and take necessary steps to prevent misuse. Promptly notify us if you suspect unauthorized access to your password or account. Any use of the Site or services, as well as access to private information using your account, is deemed authorized by you. You accept full responsibility and agree to indemnify us against any losses arising from such use. Ensure your provided details are accurate and updated in real-time. You must update account information online or inform us through customer service channels for any uneditable details. We reserve the right to refuse access, terminate accounts, or edit content without prior notice. We may, at our discretion, request Personal Data updates or invalidate accounts without liability for resulting losses. You commit to changing your password periodically, maintaining account security, and ensuring the confidentiality of your account. You are liable for any disclosure or use of the username and/or password, whether authorized or not.

PRIVACY

Kindly examine our Privacy Agreement, a document that extends its jurisdiction to your interactions with the Site. We handle the personal information/data you provide or generate through site usage with the utmost confidentiality, adhering to the stipulations in the Privacy Agreement and relevant laws and regulations. If you dissent from the transfer or utilization of your information as outlined in the Privacy Agreement, we recommend refraining from using the Site.

PLATFORM FOR COMMUNICATION

By utilizing the Site, you acknowledge that it functions as an online platform facilitating your purchase of products at the indicated prices, accessible from any location and at any time, using a payment method of your preference. It is imperative to understand that we solely act as a facilitator and do not partake in or exert control over any transactions on the Site or on a payment gateway provided by an independent service provider. Hence, the sales contract for products on the Site constitutes a strictly bipartite agreement between you and the sellers, while the payment processing involves you, the service provider, and, in the case of prepayments with electronic cards, your issuing bank. Consequently, the payment contract on the Site remains exclusively a bipartite agreement between you and the service provider listed on our Site.

CONTINUED AVAILABILITY OF THE SITE

While we strive to maintain consistent, uninterrupted, and error-free access to the Site, we acknowledge that the inherent nature of the Internet and the Site itself may pose challenges to guaranteeing continuous availability. Furthermore, there might be instances where your access to the Site is temporarily suspended or restricted, facilitating repairs, maintenance, or the introduction of new features or services. Such occurrences may take place without prior notice, but we commit to minimizing both the frequency and duration of any such suspension or restriction.

CONTINUED AVAILABILITY OF THE SITE

To access the Site, you affirm your ability to form legally binding contracts, confirming that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. We extend a non-transferable, revocable, and non-exclusive license, as outlined in these Terms and Conditions, permitting you to use the Site for personal shopping purposes only. Commercial use or representation on behalf of a third party is strictly prohibited, unless explicitly permitted by us in advance. If registering as a business entity, you assert the authority to bind that entity to this User Agreement and confirm compliance with all applicable laws concerning online trading. No individual or business entity may register on the Site more than once. Violation of these Terms and Conditions will result in the immediate revocation of the license without prior notice. Information on this Site is for informational purposes only. Product representations, including prices, stock availability, features, and other details, are the responsibility of the vendors and may not be entirely accurate. Opinions expressed on this Site belong to the individuals posting them and may not reflect our views. You are granted a limited license for personal use of the Site, excluding downloading or modification. This license excludes resale, commercial use, collection of product listings, derivative use, downloading of account information for another seller's benefit, or use of data mining tools. Reproduction, duplication, sale, distribution, or exploitation of any portion of this Site for commercial purposes without express written consent is strictly prohibited. Use of framing techniques, meta tags, or our proprietary information without consent is also prohibited. Unauthorized use terminates granted permissions or licenses without notice. You agree not to perform restricted activities, outlined in this section, and any breach may result in immediate account cancellation, legal action, or termination of services, reviews, orders, or incomplete transactions: Non-compliance with these Terms and Conditions or related guidelines. Impersonation or misrepresentation of affiliation. Illegal use of the Site. Attempted unauthorized access to computer systems. Interference with another user's enjoyment of the Site. Posting, promoting, or transmitting prohibited materials. Use or upload of software containing viruses or damaging components. Use of the Site in violation of acceptable use policies, internet standards, and applicable laws.

YOUR CONDUCT

Usage of the website must not result in, or have the potential to result in, interruption, damage, or impairment of the Site or its access. Activities causing harm to the Site, its employees, officers, representatives, stakeholders, or any affiliated parties, directly or indirectly linked to the Site, are strictly prohibited. You acknowledge that you, not us, are accountable for all electronic communications and content transmitted from your computer to us. The Site should be used solely for lawful purposes. Prohibited actions include: Engagement in fraudulent activities, criminal offenses, or unlawful practices. Sending, using, or reusing any material that is not your own, illegal, offensive, deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic, menacing, ethnically objectionable, disparaging, in breach of copyright, trademark, confidentiality, privacy, or any other proprietary information or right, or injurious to third parties. Involvement in activities related to money laundering or gambling. Actions harmful to minors or impersonation of another person. Threatening the unity, integrity, security, or sovereignty of Bangladesh or friendly relations with foreign states. Engagement in objectionable or otherwise unlawful activities. Content consisting of or containing software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of 'spam.' Usage for illegal purposes or to cause annoyance, inconvenience, or needless anxiety. Application for any purpose other than the intended purpose outlined by us.

YOUR SUBMISSION

Any content submitted to the Site, including questions, reviews, comments, and suggestions ('Submissions'), automatically becomes our sole and exclusive property and will not be returned. In addition to the rights applicable to any Submission, posting comments or reviews grants us the right to use the submitted name in connection with such content. It is prohibited to use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any Submissions. While we reserve the right to remove or edit Submissions, we are not obligated to do so, without any notice or legal course applicable to us in this regard.

CLAIMS AGAINST OBJECTIONABLE CONTENT

We list thousands of products for sale offered by numerous sellers on the Site and host multiple comments on listings, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a 'claim, review and takedown' basis. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (' objectionable content ') . We will make all practical endeavours to investigate and remove valid objectionable content complained about within a reasonable amount of time. Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst other. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.

TRADEMARKS AND COPYRIGHTS FOR Sudzar

Sudzar, the Sudzar logo, and other marks displayed on our B2B wholesale platform are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts, and service names constitute trade dress and are protected by intellectual property laws. They may not be used in connection with any product or service that is not affiliated with Sudzar, in a manner likely to cause confusion among customers, or in any way that disparages or discredits Sudzar. Any other trademarks appearing on the Sudzar platform are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Sudzar. All intellectual property rights, whether registered or unregistered, related to the Sudzar platform, including but not limited to text, graphics, software, photos, videos, music, sounds, and their selection and arrangement, along with the underlying source code and software, shall remain the exclusive property of Sudzar. The entire content of the Sudzar platform is protected by copyright as a collective work under relevant laws and international conventions. All rights are reserved.

DISCLAIMER FOR Sudzar

You acknowledge and undertake that you are utilizing the services on the Sudzar platform and engaging in transactions at your own discretion, exercising best judgment before entering into any transactions. Sudzar shall not be liable or responsible for any actions or inactions of sellers, nor for any breach of conditions, representations, or warranties by the sellers or manufacturers of the wholesale products. Sudzar expressly disclaims any and all responsibility and liability in that regard, refraining from mediating or resolving disputes between you and the sellers or manufacturers. Sudzar further explicitly disclaims any warranties or representations (express or implied) concerning the quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed, displayed, or transacted, including the content such as product or pricing information and specifications on the Sudzar platform. While precautions have been taken to avoid inaccuracies in content, the Sudzar platform, all content, information (including product prices), software, products, services, and related graphics are provided on an 'as is' basis, without any warranty. Sudzar does not implicitly or explicitly endorse the sale or purchase of any products on the platform. At no time shall any right, title, or interest in the products sold through or displayed on the Sudzar platform vest with us, nor does Sudzar have any obligations or liabilities regarding any transactions on the platform. Additionally, Sudzar shall not be liable or responsible for any actions or inactions of other service providers listed on our platform, including but not limited to payment providers, installment offerings, and warranty services.

PARTY BUSINESSES FOR Sudzar

In the realm of Sudzar, various entities beyond Sudzar and its affiliates operate within the platform, providing diverse services or offering product lines. For instance, manufacturers, suppliers, and individual businesses contribute to the wholesale marketplace. Furthermore, we may include links to affiliated companies and select business partners. It is important to note that Sudzar does not take responsibility for assessing or endorsing the offerings of these businesses, individuals, or the content featured on their websites. We do not warrant or guarantee any aspect of their products, services, or actions. Sudzar explicitly disclaims any responsibility or liability for the activities, products, and content provided by these third-party entities. Transactions involving third parties will be evident in your account history, and in such cases, we may share pertinent customer information related to those transactions with the respective third party. It is advisable to thoroughly review the privacy statements and terms and conditions of these third-party entities before engaging in any transactions or interactions with

COMMUNICATING WITH Sudzar

In the context of Sudzar, communication plays a crucial role in ensuring a seamless experience for our users engaged in wholesale transactions. When you interact with the Sudzar platform, either by visiting the website or sending us e-mails, you are engaging with us electronically. As part of the ordering process, a valid phone number is mandatory, and we may reach out to you through various channels, including e-mail, SMS, phone calls, or by posting notices on the platform. Sudzar reserves the right to choose the most appropriate mode of communication. For the sake of contractual obligations, you hereby consent to receive various forms of communication, encompassing transactional, promotional, and/or commercial messages, from Sudzar. This includes updates and information related to your use of the platform and the placement of wholesale orders. Your acknowledgment of the importance of all communication methods is crucial for maintaining a transparent and effective relationship between Sudzar and its users.

LOSSES

In the realm of Sudzar, our responsibility extends solely to the direct and foreseeable aspects of your engagement with the platform. Therefore, Sudzar, its affiliates, and associates will not be held accountable for any business or personal losses. These losses encompass, but are not limited to, profits, revenue, contracts, anticipated savings, data, goodwill, or any incurred wasted expenditure. It's essential to recognize that we shall not be liable for any indirect or consequential losses that were not reasonably foreseeable by both parties at the initiation of your usage of the Sudzar platform. This provision aims to establish a clear understanding of the scope of our liability and ensures transparency in our interactions with you.

MODIFICATIONS TO TERMS OF SERVICE FOR Sudzar

At Sudzar, we retain the flexibility to enhance and evolve our platform. This includes the right to modify the Site, its policies, the terms and conditions, and any other publicly stated commitments. The prevailing policies and terms in effect at the time of your Site usage will apply, unless changes are mandated by law or government directives (in which case, such changes will be applicable to prior orders). Should any provision within these terms be considered invalid, void, or unenforceable, that specific condition will be considered separable. Importantly, such an occurrence will not compromise the validity and enforceability of the remaining terms and conditions. This ensures that our commitment to providing a dynamic and reliable Sudzar platform remains steadfast.

UNFORESEEN EVENTS IN Sudzar

Sudzar acknowledges that certain circumstances may arise beyond our control, leading to delays or the inability to fulfill our obligations under these terms. In such instances, where the cause is deemed beyond our reasonable control, we will not be held responsible. It's important to note that this provision does not infringe upon your statutory rights. Our commitment is to address challenges proactively and uphold the integrity of our service under circumstances within our control.

Sudzar's Right to Act

Recognizing that Sudzar is a private commercial entity, we emphasize our right to conduct business in a manner that aligns with our objectives. It's important for users to acknowledge that in the event of a breach of the conditions outlined on our platform, our decision to take no immediate action does not forfeit our right to enforce our remedies in any subsequent breach. This ensures that Sudzar maintains the flexibility to address violations and uphold the integrity of our platform.

Termination of Agreement by Sudzar

Sudzar reserves the right to terminate the Terms and Conditions or revoke your granted rights without prior notice. In such cases, you are required to cease all access and use of the platform immediately. Additionally, Sudzar holds the authority to revoke any passwords or account identifications issued to you. Termination of the agreement will not affect the rights and obligations of both parties that arose before the termination date. Sudzar shall not be held liable for any consequences resulting from such suspension or termination. If you find dissatisfaction with the platform or its terms, your exclusive remedy is to discontinue using Sudzar.

Governing Law and Jurisdiction for Sudzar

These terms and conditions are subject to the laws of The People's Republic of Bangladesh and are construed accordingly. By using the Sudzar platform, you consent to the exclusive jurisdiction of the courts, tribunals, and/or quasi-judicial bodies located in Dhaka, Bangladesh, for the resolution of any disputes arising within Bangladesh under this Agreement.

Our Software for Sudzar

Our software, encompassing any provided software, updates, or upgrades, is a valuable tool enabling your interaction with the Sudzar platform (the 'Software'). Your usage of the Software is strictly for facilitating your access and enjoyment of our services, adhering to the Terms and Conditions and any relevant terms outlined on the platform. Incorporating the Software into your programs, transferring it to another service, or any form of distribution is prohibited. The Software must not be employed for illegal purposes. We retain the right to cease services and terminate your Software usage if you violate any stipulations herein. Your rights to the Software will automatically terminate if you fail to comply with these Terms and Conditions. Additionally, specific third-party terms identified in related documentation may apply and govern the use of such software in case of conflicts. All software within our services is the property of Sudzar or its affiliates, protected by the laws of Bangladesh, including applicable copyright laws. When using the Site, you may engage with third-party services, subject to separate policies, terms of use, and fees imposed by these third parties. Copying, modifying, reverse engineering, or tampering with our software, either wholly or partially, is strictly prohibited. Automatic or manual updates may be provided to keep the Software current, with or without notice.

Conditions of Sale for Sudzar

Prior to placing an order for any products with the Sellers ('We' or 'Our' or 'Us'), carefully review these conditions on the Sudzar platform. Your agreement to be bound by these conditions is implied upon placing an order.

Conditions Related to Sale of Wholesale Products or Services on Sudzar

This section outlines the conditions associated with the sale of wholesale products or services on the Sudzar platform.

The Contract for Sudzar Wholesale Products

Your order serves as a legal offer to the seller, initiating the process to purchase wholesale products showcased on our Sudzar platform. Confirmation or status updates received before dispatch validate the order details but do not confirm the order itself. The acceptance of your order is confirmed upon dispatch. If dispatched in multiple packages, separate confirmations may be received. While we provide an approximate processing timeline upon order placement, we cannot guarantee absolute precision due to reliance on third-party service providers. We commit to making reasonable efforts to meet the indicative timeline. Commercial/contractual terms, including price, shipping costs, payment methods, delivery details, and warranties, are solely agreed upon between you and the sellers. Sudzar does not influence or participate in determining these terms. The seller retains the right to cancel an order at its discretion before dispatch, with timely intimation to you via email or SMS. Any prepayments for canceled orders will be refunded within stipulated time frames.

Return Policy - Sudzar

At Sudzar, we strive to provide you with high-quality products. If you encounter any issues with your purchase, our return policy ensures a hassle-free process.

Return Eligibility

  • Products must be unused, unworn, and without flaws.
  • For fashion items, products may be tried on to check for fit but should remain unworn.
  • Include original tags, user manuals, warranty cards, freebies, invoice, and accessories.
  • Return the product in its original, undamaged manufacturer's packaging/box.
  • Do not tape or attach stickers directly to the manufacturer's packaging/box.

Valid Reasons for Return

  • Delivered product is damaged, physically destroyed, or broken.
  • Defective product - unable to switch on or operate.
  • Incomplete delivery - missing items and/or accessories.
  • Incorrect product - wrong size, color, or fake item.
  • Product does not match the description or picture.
  • Product does not fit - size is unsuitable.

If your return request falls within the eligibility criteria mentioned above, we will process it accordingly.

Return Process

When returning a product, ensure it meets the eligibility criteria. Indicate the Order Number and Return Tracking Number on the package. Hand over the package to the designated Drop-Off station/Pickup Agent and collect the Sudzar Return Acknowledgment paper for reference.

Note: Failure to meet return requirements may result in rejection of the return request.

Additional Information

For electronic appliances and mobile phones, check warranty coverage for post-usage issues. Change of mind is accepted for selected categories (refer to the Return Policy per Category).

Taxes - Sudzar

As a valued user of Sudzar, it is imperative to acknowledge your responsibility for the payment of all fees, costs, and charges linked to the procurement of products from our platform. By engaging in transactions on Sudzar, you willingly agree to assume the financial responsibility for any and all applicable taxes in accordance with the prevailing laws.

Representations and Warranties - Sudzar

At Sudzar, we operate as a platform facilitating transactions between buyers and sellers in the B2B wholesale marketplace. It is crucial to note that we do not provide any explicit or implicit representations or warranties regarding the specifics of products or services listed on our platform, including aspects such as quality, value, or saleability. These products and services are offered by third parties. We neither implicitly nor explicitly endorse the sale or purchase of any products or services on Sudzar, and we bear no liability for errors or omissions, whether originating from us or third parties. Responsibility for the performance and fulfillment of contracts lies solely with the parties involved – you and the sellers. Sudzar is not obligated to mediate or resolve disputes arising from these transactions. During any transaction on our platform, we do not acquire title or rights over the products or services offered by sellers. Consequently, we hold no obligations or liabilities concerning the contracts formed between you and the seller(s). Delays or dissatisfaction arising from product unavailability, being out of stock, or on back order are beyond our responsibility. Please be aware that pricing information on the Site may be subject to technical errors or typographical mistakes. In such instances, the seller or the Site reserves the right to cancel your order without prior notice or any associated liability. Prepayments made for such orders will be refunded in accordance with our stipulated refund policy. For any queries or clarifications, feel free to contact our support team.

Others

Stock Availability: The fulfillment of orders is contingent upon the availability of stock. Delivery Timeline: Please be advised that the delivery timeline may extend beyond the usual timeframe outlined by Sudzar. Delays could arise due to force majeure events, encompassing political unrest, national holidays, or other unforeseen circumstances. Cancellation: Sudzar reserves the absolute right to cancel any order before dispatch. This decision may be influenced by various factors, including mispricing, product unavailability, expiration, defects, malfunctions, or inaccuracies in information due to technical or typographical errors, or any other valid reason. Refund Timeline: In the event of order cancellation, the payment for the respective order will be refunded within 10 to 15 working days. However, exceptional cases may warrant a longer processing time. Any received cashback amount, if applicable, will be adjusted against the refund. Disclaimer for Sudzar: Sudzar is a new company, and in the event of any mistakes, forgiveness is extended. Sudzar will not be held responsible for errors, and forgiveness is granted for any inadvertent oversights.